Refund policy
RETURN & REFUND POLICY
At Full Top Sneakers, we want you to feel confident when placing your order. If you change your mind about your purchase, you may request a return in accordance with the conditions below.
14-Day Returns
You have 14 calendar days from the date you receive your order to notify us that you wish to return your purchase.
You do not need to provide a reason for exercising your statutory right of withdrawal during this period.
After notifying us of your return, you must send the product back following the return instructions provided by our customer support team.
Return Conditions
To help us process your return correctly, please keep the sneakers, packaging and included accessories in appropriate condition while deciding whether to keep your purchase.
You may inspect and try on the sneakers only to the extent reasonably necessary to determine their nature, characteristics and fit. Under EU consumer rules, a consumer may be responsible for diminished value resulting from handling beyond what is necessary for this purpose.
When returning your order, please include all original items supplied with the product, such as the sneaker box and any accessories or additional materials received with it.
How to Request a Return
To begin a return, contact us at fulltopsneakers@gmail.com within 14 calendar days of receiving your order.
Please include your order number and clearly state that you wish to return your purchase.
We will provide you with the necessary return instructions and return address.
Please do not send a return before contacting us, as this may delay the processing of your return.
Return Shipping
Unless the product is defective, damaged, incorrect, or we expressly agree otherwise, the direct cost of returning the product is the customer's responsibility.
Customers should use a tracked shipping service when returning an order. Full Top Sneakers cannot be responsible for a return shipment that is lost before reaching us.
EU consumer guidance permits the customer to bear the direct return cost when the customer has been informed of this obligation in advance.
Refunds
Once your returned order has been received, it will be inspected and your refund will be processed in accordance with your applicable consumer rights.
Where the statutory right of withdrawal applies, eligible payments are reimbursed, including the cost of the least expensive standard delivery option offered for the original order. Additional delivery costs resulting from choosing a more expensive shipping method are not required to be reimbursed.
Refunds will normally be issued using the same payment method used for the original purchase, unless otherwise expressly agreed.
Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at fulltopsneakers@gmail.com.
Include your order number and clear photographs showing the issue so that we can review it.
Exchanges
We currently recommend returning the original product and placing a new order for the desired size or model, subject to availability.
This helps ensure that the replacement product is not sold out while a return is being processed.
Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible.
Because orders are prepared quickly, we cannot guarantee that an order can be modified or cancelled once processing has begun.
This does not affect any statutory right of withdrawal that applies after receiving your order.
Contact Us
If you have any questions about a return or refund, please contact:
Full Top Sneakers
Email: fulltopsneakers@gmail.com
Website: www.fulltopsneakers.com
Our team will be happy to assist you with your request.